Key Account Manager

Life at Q is anything but boring! We’re on a mission to find the As to the most challenging Qs of today. That makes our everyday lives more fun, our team more cohesive and our daily tasks more exciting. Are you ready for a challenge?

We’re looking for a proactive, team-oriented, and motivated Key Account Manager (m/f) to join our team. As we value a go-getter attitude and drive to get things done, we are looking for an individual who can influence the direction of Q engagements with the client, own the sales process which is based on strategic and fiscal objectives, and understand our client’s needs and wants. Our team prides itself on working hard and having fun while doing it. We believe in the power of bringing like-minded people together.

Check out the responsibilities and characteristics of the lead customer-facing person in Q.

What is it all about?

• Owning the relationship with several key accounts


• Develop and iteratively maintain key business relationships to drive account growth and maintain stability


• Converting qualified leads to clients and guiding them through the sales funnel while managing and organizing internal stakeholders involved in the process


• Conducting meetings with clients, collecting project-related information, and preparing the inputs for our production team in a structured way


• Creating project proposals, based on estimations and information provided by the Q production team


• Reporting on updates on the account level and detecting threats, removing obstacles, and opening new opportunities for upsell and cross-sell


• Innovating the sales process and account management activities, staying ahead of the curve with fresh ideas and initiatives


• Using the CRM tool to efficiently track account-based activities for other departments to have timely updates on statuses


• Owning the sales pipeline and keeping track of KPI’s to reach set goals


• Reporting to the Head of BizDev and Director of BizDev about daily and weekly activities and interdepartmental coordination

What do we expect from you? 

• 8+ years of experience in Sales/Account Management in the IT industry (preferably in an agency environment)


• Professional working proficiency in English and Croatian, both written and spoken


• Strong presentation and written communication skills- experience with managing C-level stakeholders


• Great communication and relationship-building skills to effectively support and connect with a diverse and valuable team and clients


• Strong collaboration skills


• Strong “will do” attitude and a global mindset


• Flexibility to adapt to new tools and procedures


• A self-directed, organized, proactive, and detail-oriented person with an eye towards high quality


• Able to prioritize effectively and focus on the important


• Able to travel to clients' sites

And it would be awesome if you…

• Have agency experience (multiple clients at a time)


• Have a technical background - understanding or hands-on experience in software development projects


• Live in Zagreb or surrounding area

What we offer

• Sales bonus - variable part of the salary


• Transport & meal allowance


• The location choice is yours: remote, on-site or hybrid


• Flexible working hours


• Internal workshops & personal development


• Educational budget


• 100% paid sick leave


• Paid health insurance & annual health check-ups


• Subvention of the Multisport card

Salary range

Our salaries are based on your experience & level of knowledge.

From 2.400,00 - 3.200,00 EUR gross 1, but we’re ready to negotiate for more senior candidates.

Sounds exciting? Click on the button below and apply now :)